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After-sales service support

Accidents and errors in the process happen ... Can I return a package ordered from Plexus?

There is a problem

Your order still hasn't arrived? The condition of the items does not match their description?

For any complaint, please contact us.

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Conditions

Respect of the withdrawal deadlin*
*Returns must take place within 14 days of receipt of your item

Presentation of proof of purchase (your invoice)

New consumable items must never have been used and be returned in their original packaging** 
** Cartridges, cleaning products, etc

How does it work ?

Contact us by phone or email, and describe precisely the nature of your problem.

We will give you the terms of return or cancellation that are suitable in your case.

Follow the instructions we will give you. You can contact us at any time for more details.

Frequently asked questions

My package has still not arrived, what should I do ?

Use the monitoring tools made available by the delivery company. Check your emails and spam if you haven't received a message. If this is not successful, contact us directly, we will try to find a solution.

How to track my package ?

Go to the websites of your delivery company (DHL.com or Laposte.fr) and follow the instructions that were sent to you by email (tracking number, requests for additional information, etc).

 

How long do I have to wait before reporting a lost package?

Rely on the estimated arrival date that was sent to you by email. If you package still has not arrived 24 hours after this date, contact us. Depending on your delivery address, we may suggest that you wait a little longer, or offer you an alternative solution.

What if my package is damaged or different from the one I ordered?

Contact us directly : depending on your situation and your order, we can offer you the solution that suits you (exchange, refund, credit note, etc.).

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